Does your DeliverEbike require service or maintenance? Did you have an accident or has something been stolen?
Through this form, you can apply for the following:
And you need to report it when:
Important notice: the form only allows one frame-number per form. Do you have multiple DeliverEbikes which require service or maintenance? Send the form per delivery bike individually. Read the service -and maintenance conditions beforehand. Failure to adhere to the conditions may lead to unnecessary expenses.
Our service department is available by phone from Monday till Saturday till 12:30 PM. Do you have an urgent question? Please send an e-mail to email@example.com. We will respond as soon as possible. You cannot send service requests by e-mail.
- Step 1
- Step 2
- Step 3
Contact person (first -and surname)
Phone number (preferably your mobile number)
(EBXXXXX or the bike-number if the frame-number is unknown)
Select the issue (multiple answers possible)
Fill in if you want to apply for maintenance, report theft, report an accident, if you requested a new set of keys or when your issue isn't mentioned above. Describe the issue as detailed as possible.
Upload photo(s) of damaged box(es) or European Accident Statement form
Opening hours/ presence
Which time of day do you prefer us to come by? Note: this is a preference, it’s no certainty that we’ll come by at this hour.
You can request spare keys for your AXA lock safe and quickly through the AXA Key Service. Report to us when you’ve requested the keys through our service form. Do you fail to do so? Then you aren’t insured against theft of your DeliverEbike.
Did you lose the keys or have they been stolen? Fill in the service form to order a new AXA lock.